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Forum Support

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Everything posted by Forum Support

  1. you need to go into settings > marketing > network marketing to enable all the levels up to 10
  2. it will only work on domain 1 as it requires first party cookie tracking.
  3. open up the /application/config/config.php file and edit: $config['sess_match_ip'] = TRUE; change to: $config['sess_match_ip'] = FALSE;
  4. You can submit a ticket to the help desk. My.jrox.com
  5. Hi, Please submit a help desk ticket so we can check this further.
  6. Hi, did you approve all pending commissions first?
  7. did the installation complete successfully?
  8. Hi, you can edit the members dashboard in JAM under /application/views/members/tpl_members_dashboard.php
  9. Google still supports V2 of Google ReCAPTCHA, just make sure to select V2 when creating a new site for it.
  10. did you check the system requirements and make sure your host has all of them?
  11. site builder locks are all dynamic. you can edit the main tpl files for it in /application/views/site/site_pages/default_site_builder.tpl
  12. go to the settings > security > captcha tab and enter the captcha token and secret there. You can get those from Google Recaptcha https://www.google.com/recaptcha
  13. the product links are hard coded in already, however, you can use the link tracker to generate shorter URLs if you want. You can also use the direct to cart link on the options tab on the product's details page.
  14. Apologies. In JAM, if you enable admin approval, that won't send out the email confirmation anymore. You must manually approve the user. In eCommerce Suite, both emails are sent.
  15. email confirmation is sent first. Please check the SPAM folders and your Email Archive to make sure it was sent.
  16. you can edit the template for the dashboard in /application/views/members/tpl_members_dashboard.php
  17. that function should only be called after the sale of your product. Normally, in a shopping cart or payment page, the thank you page where that function is called can only run once. If the user refreshes it, the page should be redirected back to your home page or somewhere else, so that the checkout processes themselves are not duplicated. This goes for the JAM integration code as well.
  18. the installer is located in /yourdomain.com/install just append /install to the folder your uploaded. JROX uses URL rewrites
  19. Hi, you will need to edit the /application/config/config.php and database.php files for the correct details.
  20. change these to true //SPECIFY WHETHER TO USE SSL FOR ADMIN AREA define("USE_SSL_ADMIN_AREA", false); //SET TO "true" TO USE SSL //SET TO true TO USE A SHARED SSL CERTIFICATE FOR THE ADMIN AREA define("USE_SHARED_CERT_ADMIN", false); //SPECIFY WHETHER TO USE SSL FOR MEMBERS AREA define("USE_SSL_MEMBERS_AREA", false); //SET TO "true" TO USE SSL
  21. you should look inside the config.php in /application/config folder and change the $config['base_url'] to be https
  22. Hi, First off, please review the beginners guide and the knowledgebase here: https://my.jrox.com/index.php/knowledgebase Please watch the videos on how to use JE Suite. https://www.jrox.com/help-and-support
  23. Hi, Send in your issue to the help desk so we can investigate further. https://my.jrox.com
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