We have been using JAM for a few years now and a few weeks ago became unable to login to our Admin account - either Admin account. After inputting the login credentials it brought me back to the login page with an error message "Your Login Information Is Invalid". I had not reset my password, so I attempted to login again. I attempted logging into my partners Admin account also with no success.
We've changed passwords on both Admin accounts with no success of logging in. We changed password numerous times still with no success. Also our JAM account license key has been removed/deactivated and we receive an error when anyone attempts to register, it shows we can only have the minimum number of affiliate accounts now.
The only response we've received was this several weeks ago, "you need to login to the admin area, then go to settings > global configuration > view license to enter your license key to unlock." However, this is something I already knew. The problem is we can't login to our Admin accounts period. I've left several support requests over the last few weeks explaining this with no response and we're feeling ignored.
Has anyone else had this issue and if so, how did you resolve? Many thanks!