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  • 7 months later...
22 hours ago, Diane Harvey said:

Hi, I have selected my payment gateway (paypal) but when I go to check out it comes up with an error and won't proceed.

The error is:

An Error Was Encountered

Sorry, but there was an error processing your request...

I can not see how to correct this....

Can anyone help?

Thank you


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Appreciate these are Rooky mistakes but its all new to me.

I have done all below but its still not working.

What are obvious things to you guys that I'm missing?

I've put in a support ticket to JROX yesterday 'high' but had no reply.

Appreciate some help - thank you




Permissions in your PayPal account. To do this follow the steps below:

  1. Log in to your PayPal account.

  2. Click on the cog icon in the top menu, followed by "Account Settings" 

  3. Select "Website Payments" from the left-hand menu.

  4. Click "Update" on the line which is titled "API Access".

  5. Click "Manage API credentials" on the third option "NVP/SOAP API integration (Classic)".

  6. Ensure "Request API signature" is checked and click "Agree and Submit".

  7. Copy and paste the API Username, API Password, Signature that PayPal gives you into the boxes below.

  8. Click "Done" in PayPal.

  9. Click "Save Changes" at the bottom of this screen.

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