geng_tong 0 Posted April 6, 2020 Share Posted April 6, 2020 I am able to upload images using the content media/image manager, but when I tried to add the image to the product, after update, I can not see that the product show up with the images. Quote Link to post Share on other sites
Forum Support 5 Posted April 6, 2020 Share Posted April 6, 2020 Hi, are you uploading using FTP, or the actual image manager? what browser are you using? Quote Link to post Share on other sites
geng_tong 0 Posted April 6, 2020 Author Share Posted April 6, 2020 I use the actual image manager in JES, I use the file manager in cpanel too, both of the image upload method does the same, can not view images after update. tong Quote Link to post Share on other sites
Forum Support 5 Posted April 7, 2020 Share Posted April 7, 2020 Try uploading files that don't have spaces or non-alphanumeric characters in the file name. Quote Link to post Share on other sites
Shanie West 0 Posted April 7, 2020 Share Posted April 7, 2020 I'm having a similar problem. The image gets uploaded to the server but I cant see it in the image manager. I've tried all of the suggestions above. Quote Link to post Share on other sites
geng_tong 0 Posted April 7, 2020 Author Share Posted April 7, 2020 The problem has been resolved. The product images should be uploaded to the products root folder. It does not allowed to create a sub-folder and use the sub-folder for the products images. Quote Link to post Share on other sites
Forum Support 5 Posted April 7, 2020 Share Posted April 7, 2020 Yes, please upload images to their respective folders so it shows properly. if it is product images, upload them to the products folder. Thanks tong. Quote Link to post Share on other sites
smimarter2021 0 Posted October 18, 2020 Share Posted October 18, 2020 I am also having trouble viewing my images and I used all the advice above and it still does not seems to work. Quote Link to post Share on other sites
Forum Support 5 Posted October 19, 2020 Share Posted October 19, 2020 5 hours ago, smimarter2021 said: I am also having trouble viewing my images and I used all the advice above and it still does not seems to work. did you upload to the /images/uploads/products folder for products? you can also upload images through the admin dashboard, under Content Media > Image Manager. Quote Link to post Share on other sites
smimarter2021 0 Posted October 19, 2020 Share Posted October 19, 2020 13 hours ago, Forum Support said: did you upload to the /images/uploads/products folder for products? you can also upload images through the admin dashboard, under Content Media > Image Manager. I tried both ways. I even changed the files to GIF. I also used the url to upload the file and the images still won't show up. Quote Link to post Share on other sites
Forum Support 5 Posted October 19, 2020 Share Posted October 19, 2020 Send in a help desk ticket so we can check ths. Quote Link to post Share on other sites
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