Chamara Indrajith 0 Posted April 28, 2020 Share Posted April 28, 2020 An Error Was Encountered Sorry, but there was an error processing your request... Quote Link to post Share on other sites
Forum Support 5 Posted April 29, 2020 Share Posted April 29, 2020 Hello, You will need to add more info for us to help on this issue. What section? What where you trying to do? Quote Link to post Share on other sites
id369k 0 Posted May 6, 2020 Share Posted May 6, 2020 (edited) Hello, the free installer does not work, tried on two different servers. Centos7, nginx/1.17.10 + PHP 7.2.30 When unzipped the archive jrox.zip and run index.php, it shows an error: An Error Was Encountered Sorry, but there was an error processing your request... And 2 buttons are displayed: "Go Back" and "Contact support". There are no errors in nginx logs. How to solve this issue? Edited May 6, 2020 by id369k Quote Link to post Share on other sites
Forum Support 5 Posted May 7, 2020 Share Posted May 7, 2020 you need to go to the installer first: https://yourdomain.com/install Quote Link to post Share on other sites
id369k 0 Posted May 7, 2020 Share Posted May 7, 2020 (edited) 9 minutes ago, Forum Admin said: you need to go to the installer first: https://yourdomain.com/install the archive jrox.zip does not contain the install folder: application attachments backup docs downloads filemanager images import install_files js system themes uploads Edited May 7, 2020 by id369k Quote Link to post Share on other sites
Forum Support 5 Posted May 7, 2020 Share Posted May 7, 2020 Correct, there is no install folder as eCommerce Suite uses URL rewrites to process URLs. Just upload all files, then go to the /install folder to run the installation. https://www.jrox.com/watch-video/aLz_4eZwm6w Quote Link to post Share on other sites
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