Chris Kassa 0 Posted July 18, 2021 Share Posted July 18, 2021 Hello, I have global setting set to: "require email confirmation on signup" AND "require admin approval on signup". On new affiliate signup, I had to approve account (as expected), however the affiliate never had to confirm their email (they never receive any email until account is approved by admin). I expected that when user created account that, they would first have to confirm signup, then after they validate, the admin would approve the account. What appears to happen is that if "require admin approval" is on, it overrides the "require email confirmation". Am I seeing expected behavior? and is it possible to require confirmation of signup, then put in admin approval queue? Thanks for any clarifications. Quote Link to post Share on other sites
Forum Support 5 Posted July 18, 2021 Share Posted July 18, 2021 email confirmation is sent first. Please check the SPAM folders and your Email Archive to make sure it was sent. Quote Link to post Share on other sites
Chris Kassa 0 Posted July 18, 2021 Author Share Posted July 18, 2021 I have confirmed that the confirmation email was not sent. It is not in SPAM folder and was not logged via email archive. The only emails that were sent were 1) Email to admin telling me of new account created and 2) Email to affiliate after I approved the account. No confirmation was email was ever sent when both "require email confirmation on signup" AND "require admin approval on signup" are enabled. Quote Link to post Share on other sites
Forum Support 5 Posted August 3, 2021 Share Posted August 3, 2021 Apologies. In JAM, if you enable admin approval, that won't send out the email confirmation anymore. You must manually approve the user. In eCommerce Suite, both emails are sent. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.